Human Services

We partner with government and community human services providers to improve outcomes for disadvantaged and vulnerable citizens.

People are complex and intersectional. So solutions and supports to meet their needs must also be intersectional.

Improving outcomes for vulnerable people and families, including those experiencing domestic and family violence, requires a multidisciplinary approach. The systemic disadvantage faced by those who have been using human services over many generations must also be understood in designing policy and programs.

As government and society’s understanding of vulnerability improves, the human services system is evolving to earlier identify and respond to complexity, vulnerability and risk.

NousGroup Background Pattern

Our work includes

  • Housing and homelessness

    Australia is facing a housing crisis, with essential shelter becoming increasingly difficult for many to attain. We lead major projects for housing agencies, not-for-profit organisations and governments to combat the growing challenge of affordability and to improve service delivery – including for those experiencing or at risk of homelessness.

  • Disability

    The disability sector is becoming more dynamic, with increasing customer expectations and changing needs. The future depends on providers’ ability to re-design based on these changes and amid a changing policy landscape. We work with you to manage increasing consumer expectations in a more competitive, casualised and commoditised market.

  • Children and families

    Certain subsets of children and families – including First Nations children and children of refugees, those with disabilities or young parents – are more likely to experience vulnerability, but anyone can find themselves at risk. We work in early childhood, childhood protection and gender equality to help governments and NFPs meet challenges facing vulnerable children and families.

  • Domestic and family violence

    Domestic and family violence refers to violent, threatening or other behaviour in an intimate relationship or other family relationship in which one person attempts to dominate or control the other. We have worked extensively with governments and NFPs to help victims access support and improve the systems that provide it.

Human Services

Housing and homelessness

Australia is facing a housing crisis, with essential shelter becoming increasingly difficult for many to attain. We lead major projects for housing agencies, not-for-profit organisations and governments to combat the growing challenge of affordability and to improve service delivery – including for those experiencing or at risk of homelessness.

Disability

The disability sector is becoming more dynamic, with increasing customer expectations and changing needs. The future depends on providers’ ability to re-design based on these changes and amid a changing policy landscape. We work with you to manage increasing consumer expectations in a more competitive, casualised and commoditised market.

Children and families

Certain subsets of children and families – including First Nations children and children of refugees, those with disabilities or young parents – are more likely to experience vulnerability, but anyone can find themselves at risk. We work in early childhood, childhood protection and gender equality to help governments and NFPs meet challenges facing vulnerable children and families.

Domestic and family violence

Domestic and family violence refers to violent, threatening or other behaviour in an intimate relationship or other family relationship in which one person attempts to dominate or control the other. We have worked extensively with governments and NFPs to help victims access support and improve the systems that provide it.

Our Child Link journey maps win Good Design Award

OUR TEAM

NousGroup Background Pattern

What our clients say