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We co-created the future of student experience at the University of Alberta
We worked with the university to develop its Student Experience Action Plan (SEAP), co-created with the university’s students, staff, faculty and alumni.
Using personas and journey maps to transform a university’s engagement with alumni
We developed developed personas and journey maps so Queen’s University could better nurture alumni at scale.
New operating model helps a Canadian university to realize more than $100 million in savings
We developed a bold program to drive strategic redesign of a university’s operating model and build a sustainable institution for future growth.
A review after a merger helps a non-government organization achieve ongoing improvement
We helped a multi-divisional non-government organization consider lessons it could learn from being brought under a single structure to inform future changes.
A new operating model positions a Canadian not-for-profit organization for growth
We helped a not-for-profit organization develop a high-level operating model that would make delivery more effective and support functions more efficient.
A new employability roadmap is helping a university’s graduates to find work
As it sought to rebound from the pandemic and adapt to labour market disruption, Sunderland engaged us to help it reimagine its employability strategy.
New strategy to help GOTAFE become a leading digitally-enabled training provider
We helped GOTAFE develop a five-year strategy and roadmap for implementation.
Scenario testing helps government agencies prepare for complex incidents
We developed a bespoke ten-week program that involved weekly online scenario exercises.
