Our client is a C$800 million multi-divisional non-government organization providing social and religious services in Canada.
Two divisions with a combined annual turnover of C$230 million were brought under a single structure in order to reduce administrative burden, to streamline activities and to improve liaison with a provincial government.
The organization asked Nous to help it consider what lessons it could learn from the experience to inform future changes and what change management was needed to embed the new division.
We know mergers can be challenging, as people and systems come together and things do not always to go to plan. To undertake the review, we knew we needed to work alongside the people involved to understand their approach.
To gain these insights, our team:
From these consultations we prepared a report that analysed the strengths and weaknesses of the merger process and identified how future change projects could be done differently. We identified lingering pain points where ongoing change management would enhance the merger outcomes.
We also developed a toolkit of change management frameworks and methodologies that was tailored specifically for the context of the organization. The toolkit will help the organization to tackle future change initiatives more effectively.
Thanks to our deep engagement with change leaders, we achieved strong buy-in for the revised approaches.