Tess Lawley

• Designed and delivered a major transformation of administrative services at a top-tier Canadian university 
• Designed and implemented customer-centered business improvements to drive economic development in 8 municipal governments in Victoria, Australia 
• Designed a human-centered service model with accompanying operating model and organization structure for a complex service in dispute resolution 
• Conducted human-centered research to deepen a top tier Canadian university’s understanding of their 180,000+ alumni 
• Redesigned the corporate services function of a disability and aged care provider to increase social impact and respond funding model changes. 

Prior to joining Nous, Tess was the Chief Executive Officer of a community media not-for-profit (NFP) in Melbourne, Australia. She is passionate about and has volunteered widely in the NFP sector, including as a board member. 

Tess holds a Bachelor of Communication (professional communication) from RMIT University. Her practical experience in the communication sector provides a robust skillset in stakeholder consultation to implement change. 

Tess’ perfect weekend includes art galleries, live music, and a Blue Jays game.