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Canada

Tess Lawley

Director
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Tess uses human-centered design to develop and implement solutions that enable high performing people and organizations.

Tess extensive work with clients in times of transformation means she understands the complex relationships between culture, systems and people. Tess brings practical experience managing people, resources and performance from her previous roles as an executive leader in the not-for-profit sector. 

Influential work

  • Designed and delivered a major transformation of administrative services at a top-tier Canadian university 
  • Designed and implemented customer-centered business improvements to drive economic development in 8 municipal governments in Victoria, Australia 
  • Designed a human-centered service model with accompanying operating model and organization structure for a complex service in dispute resolution 
  • Conducted human-centered research to deepen a top tier Canadian university’s understanding of their 180,000+ alumni 
  • Redesigned the corporate services function of a disability and aged care provider to increase social impact and respond funding model changes. 

Outside of Nous

Prior to joining Nous, Tess was the Chief Executive Officer of a community media not-for-profit (NFP) in Melbourne, Australia. She is passionate about and has volunteered widely in the NFP sector, including as a board member. 

Tess holds a Bachelor of Communication (professional communication) from RMIT University. Her practical experience in the communication sector provides a robust skillset in stakeholder consultation to implement change. 

In her spare time...

Tess perfect weekend includes art galleries, live music, and a Blue Jays game. 

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