Health & Ageing

Health & Ageing

Health and ageing systems are undergoing profound change. Shifting population needs, heightened consumer expectations and rapidly advancing technology are increasing pressure on limited budgets.

The shock of COVID-19 is being felt across the system and the implications of the pandemic will influence strategic agendas for years to come.

Advances in clinical care and innovations in service delivery are transforming health and aged care services. Now is the time to harness these opportunities to create change that improves outcomes for everyone by overcoming inequity, enhancing sustainability and prioritising positive person-centred experiences.

Our consultants support organisations across health and aged care to unravel complexity and enable progress. We put people and communities at the heart of what we do.

Our consulting services include

Hospitals and related services

Canada’s hospitals and related services are under pressure as demand for services grows and financial constraints require increased efficiency. Meanwhile services are seeking to increase quality and improve patient experience. Our consultants have worked with hospitals to manage demand pressure, deliver service efficiency and enhance integration with community health and primary care services, using person-centred care.

Primary care

Primary care addresses critical population health challenges, including the response to COVID-19, the prevalence of mental illness, and more people living with chronic health conditions. Our consultants work with government agencies and primary health networks (PHNs) to plan, design and evaluate primary health programs that complement and support general practice. We also support PHNs to build their organizational capabilities and capacity.

Research and education

Now more than ever, research and education are vital for delivering better treatments and interventions for patients, for improving health services delivery, and for achieving health outcomes at the clinical and population levels. Our consultants have worked successfully with researchers, research and education organizations and funders to design, implement and evaluate research and education funding programs, activities and translation.

Senior man sitting looking at photo album with male nurse

How can we deliver quality aged care?

The aged care sector is undergoing profound change driven by more empowered consumers, an increasing desire for older people to live and receive care at home, and the need for a more sustainable aged care system.

Woman sitting on the sofa while making video call over laptop with her doctor.

How virtual care can improve outcomes for patients and the health system

Effective virtual care must be grounded in a virtual care model that maps out the organization’s virtual care vision and shows how to achieve it.


In pursuit of a ‘good death’: Our lessons learned in supporting voluntary assisted dying programs across Australia

There is a lot of change underway on the provision of voluntary assisted dying. Now is a good time to pause and consider lessons learned so that in every location and background, people who choose to access VAD are supported to have a good death.

Older and younger hands offer comfort