Services Australia sought recommendations to decommission the Income Security Integrated System (ISIS), a technical platform used in the welfare system, and to establish what would replace it.

Nous worked with Services Australia to understand each ISIS capability, including debt, correspondence, ancillary functions and compensation. We held workshops with the business owners of each capability to understand the current state and expected benefits, and to identify interdependencies. Workshops were also held with the technical leads to develop approaches to move each capability off ISIS. The options presented to Services Australia were well received and the recommendations used to inform the business case for decommissioning.