Sydney Water is a 2500-person utility that provides safe drinking water to five million people across Sydney, the Blue Mountains and the Illawara. The organisation also oversees wastewater and some stormwater services to help protect the health of rivers and beaches.
Sydney Water sought to redesign their whole-of-organisation (2500 people) structure to align with its new customer-focused strategy and operating model.
Nous worked collaboratively with Sydney Water’s senior executive team to create a new whole-of-organisation structure. We:
Our work also enabled Sydney Water to continue its own organisation design work into the future by developing internal capability.
Within the first three months, cost savings had been achieved as a direct result of the organisation design implementation. The new organisation structure reduced the number of divisions from eight to six, streamlined and centralised functions, and provided clearer accountabilities for different functional areas. The organisation restructure will continue to enable significant further savings over the next 2 - 3 years.
A wide range of stakeholders commented on Nous’ ability to deliver extensive, high quality outputs in a short period of six months with a nimble combined Nous/client team.