Safer Care Victoria is the peak state authority for leading quality and safety improvement in healthcare. It oversees and supports health services to provide safe, high-quality care to patients.
The Victorian Department of Health and Human Services (DHHS) engaged Nous to develop an operating model and organisational structure for a new safety and quality improvement body – Safer Care Victoria – to improve healthcare safety in Victoria.
Nous worked with health services, clinicians and the new CEO of Safer Care Victoria – Professor Euan Wallace – to co-design an operating model for Safer Care Victoria to enable it to drive safety and quality improvement across the Victorian healthcare system. Nous worked with DHHS to lead a change management process to bring the organisation to life. We:
We supported the transition to the operating model, working to mobilise and embed the change.
Safer Care Victoria came into effect on 1 January 2017. Safer Care Victoria is now partnering with consumers and their families, clinicians and health services to support the continuous improvement of healthcare.