Our client was a financial advisory group listed on the Australian Securities Exchange.
A financial advisory group had redesigned its product mix and service offering following the Financial Services Royal Commission to reposition itself as a market-leading, customer-centric organisation. The group engaged Nous to review its operating model and service delivery processes to improve the experience of its advisers and employees, identify efficiencies and support opportunities to grow.
Group Executive, Transformation
Nous framed the project using our Double Diamond approach, drawing on the framework created by the British Design Council.
We reviewed the operating model and service delivery across a series of agile sprints:
Nous delivered a new service delivery model as well as functional requirements to integrate new technology needs, organisational design and cultural consideration recommendations, and an implementation roadmap.