The Association of Chartered Certified Accountants (ACCA) is the global professional accounting body offering the Chartered Certified Accountant qualification. It has 219,000 members and 527,000 students in 179 countries.
The ACCA had developed a bold strategy for 2025. The challenge for the executive team was to align the operating model with the strategy and to shift the organisational culture to deliver this operating model.
Nous supported ACCA to adapt the operating model, build consensus and shift the culture.
Nous developed and implemented the operating model in three key steps. We:
ACCA now has an operating model that is clearly aligned with its strategy and sets out the desired shifts to its culture, building on its strong foundation. Efforts to communicate the change across the organisation have been positively received.