The Victorian Civil and Administrative Tribunal (VCAT) is the largest tribunal in Australia and hears and resolves over 85,000 civil, residential, planning, administrative and human rights disputes per year.
VCAT sought to build on the success of its new 2018-22 strategy by detailing the internal changes required to enable it to deliver on external calls for more efficient access to justice, increased digitisation, and greater support for those who need it.
Nous worked with VCAT to develop key initiatives for the next four years, ensuring all stakeholders’ input. We:
We identified not only key strategic pillars, but also the underlying reasons for each pillar, and specific programs of work that can be implemented to address the opportunities identified.
The new strategic plan will guide VCAT over the next four years to achieve its ambition of delivering fair and efficient justice for all Victorians, especially through increased accessibility.