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Yicheng (Calvin) Lee

Director
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Calvin is a business transformation consultant with over 10 years of experience across government, health, education, financial services, aviation and utilities in Australia and Europe.

He specialises in enterprise-wide transformations that are driven by digital and customer experience imperatives, including the digitisation of business models and products, deployment of new core technology platforms and reimagining customer experiences.

Influential work

  • Led the development of a digital transformation program for a large Australian children’s charity to accelerate and reduce the cost of digitising its operating model
  • Led a customer experience transformation at a government ICT provider, undertaking extensive customer research and collaboration to redefine the organisation’s value proposition, customer outcomes and customer experience
  • Led the development of the future state student experience for a Group of Eight university to unify the delivery of its student value proposition and all student support and service initiatives
  • Worked with one of Australia’s largest wealth managers to design and deploy an international award-winning digital wealth management platform
  • Led the digitisation of lending products at a major Australian bank, delivering increases in customer acquisitions and savings in bad debt avoidance and operational cost savings.

Outside of Nous

Calvin has had a colourful career: he was a paramedic and infantryman in the army, a technology consultant and a co-founder of a funded e-commerce company. He is currently an advisor and consultant to a handful of digital start-ups.

Calvin holds a Bachelor of Applied Finance from Macquarie University.

In his spare time...

Calvin used to ride and work on his Buell motorcycle. Having recently started a family, he now prefers less time-consuming activities like hobby electronics, photography and hiking with his family.

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