He has worked on many customer transformation and culture change programs for Australia’s largest enterprises, where he has positively impacted the lives of customers, employees and the community. His clients have included Transurban, ANZ, Telstra and Suncorp.
Before joining Nous, Dan worked as a freelance customer experience specialist and was in high demand for his expertise in customer strategy, customer experience measurement and design. He is also a successful entrepreneur, having started RosterCloud, an online business that was acquired by ASX-listed Rision Limited in 2016. He continues his interest in start-ups, mentoring young entrepreneurs through the Melbourne Accelerator Program.
Dan holds a Master of Applied Finance from Monash University and a Bachelor of Business (economics and finance) from RMIT. He is a board director at Glen Eira Adult Learning Centre and a mentor at the Melbourne Accelerator Program.
Dan loves coffee and coffee culture. He is often seen ordering the latest single-origin coffee, along with salmon, avocado, and a babyccino for his two-year-old daughter.