Dan Fine

• Co-designed Australia’s largest marketing services provider’s organisational purpose, achieving positive culture outcomes and moving the client towards being more customer- and people-centric
• Led the design and development of a customer journey map template, mapping customer journeys and documenting the supporting framework and operating model for an Australian Stock Exchange (ASX)-listed transport and infrastructure organisation
• Developed a strategic customer experience management framework for one of Australia’s largest corporations, supporting its agenda of continuous improvement in customer experience and customer-centric culture change
• Developed a concept roadmap to improve customer experience, protect market position and release 175,000 man-hours for a prominent Australian manufacturer
• Conducted observational and exploratory research to identify customer insights for a leading national chain of private medical centres, combining desirable concepts with financial modelling to define the customer strategy and supporting roadmap.

Before joining Nous, Dan worked as a freelance customer experience specialist and was in high demand for his expertise in customer strategy, customer experience measurement and design.  He is also a successful entrepreneur, having started RosterCloud, an online business that was acquired by ASX-listed Rision Limited in 2016. He continues his interest in start-ups, mentoring young entrepreneurs through the Melbourne Accelerator Program.

Dan holds a Master of Applied Finance from Monash University and a Bachelor of Business (economics and finance) from RMIT. He is a board director at Glen Eira Adult Learning Centre and a mentor at the Melbourne Accelerator Program.

Dan loves coffee and coffee culture. He is often seen ordering the latest single-origin coffee, along with salmon, avocado, and a babyccino for his two-year-old daughter.