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Dan Fine

Director, Design
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Dan is a specialist in customer strategy, experience design, innovation and customer economics.

He has worked on many customer transformation and culture change programs for Australia’s largest enterprises, where he has positively impacted the lives of customers, employees and the community. His clients have included Transurban, ANZ, Telstra and Suncorp.

Influential work

  • Co-designed Australia’s largest marketing services provider’s organisational purpose, achieving positive culture outcomes and moving the client towards being more customer- and people-centric
  • Led the design and development of a customer journey map template, mapping customer journeys and documenting the supporting framework and operating model for an Australian Stock Exchange (ASX)-listed transport and infrastructure organisation
  • Developed a strategic customer experience management framework for one of Australia’s largest corporations, supporting its agenda of continuous improvement in customer experience and customer-centric culture change
  • Developed a concept roadmap to improve customer experience, protect market position and release 175,000 man-hours for a prominent Australian manufacturer
  • Conducted observational and exploratory research to identify customer insights for a leading national chain of private medical centres, combining desirable concepts with financial modelling to define the customer strategy and supporting roadmap.

Outside of Nous

Before joining Nous, Dan worked as a freelance customer experience specialist and was in high demand for his expertise in customer strategy, customer experience measurement and design.  He is also a successful entrepreneur, having started RosterCloud, an online business that was acquired by ASX-listed Rision Limited in 2016. He continues his interest in start-ups, mentoring young entrepreneurs through the Melbourne Accelerator Program.

Dan holds a Master of Applied Finance from Monash University and a Bachelor of Business (economics and finance) from RMIT. He is a board director at Glen Eira Adult Learning Centre and a mentor at the Melbourne Accelerator Program.

In his spare time...

Dan loves coffee and coffee culture. He is often seen ordering the latest single-origin coffee, along with salmon, avocado, and a babyccino for his two-year-old daughter.

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