Jen Hendry

• Led a full operating model review for Bendigo Kangan Institute, resulting in an anticipated $29 million of financial benefits over 24 months
• Led the state-wide roll out of the Victoria Police Assistance Line and Online Reporting program, delivering large-scale digital change
• Was Change Lead for the design and delivery of change management across a Melbourne University-wide roll-out of improvements to shared services, impacting all students and staff
• Led an organisational design review of the Telstra HR Operating Model, including an end-to-end review of human resources
• Established, led and transitioned a team of specialists to design and build a change approach for the national roll-out to all Coles stores of a new point-of-sale system, impacting all customers and over 80% of employees.

Jen’s previous roles involve Transformation Lead and SME at Bendigo Kangan Institute; a consultant at PWC – predominately across transformation, organisational effectiveness and culture –; and a consultant at Mercer. She also spent several years volunteering at the Asylum Seeker Resource Centre to develop and embed a professional mentoring program seeking to connect asylum seekers with work rights with appropriate mentors within their industry.

Jen holds a Master of Science in Human Resource Management from Southbank University, London; and a Master of Science in Research Methods in Psychology and a Bachelor of Arts (Honours in Psychology) from Strathclyde University, Glasgow.

Jen invests time in self-care, sustainability and raising conscious, caring humans. She teaches yoga in Castlemaine and is a serial traveller whose last major trip was travelling Australia.