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Kirsty Elderton

Principal
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Kirsty is a leading digital and design strategist with a background in public service design, organisational design, product design, digital innovation and change. She understands the opportunity that design and digital present to radically transform businesses and governments – particularly to create better and cheaper public services – and has worked on award-winning transformation projects during senior roles in the private and public sector.

Passionate about human-centred design, Kirsty firmly believes services should be designed with the people who use them. She is an experienced facilitator of co-design sessions that involve everyone in the service system; including customers, front line workers and senior leaders.

Influential work

  • Designed, develop and implemented Patchwork; a smart, secure digital app that uses social technology principles to connect public service workers to collaborate and coordinate care and keep clients safe
  • Collaborated with Whitelion on Y4Y Youth Force, a program to help young people gain skills in entrepreneurship that was honoured with the 2020 Good Design Award in the category of Social Impact
  • Led projects to transform customer experience across the public sector in the UK and Australia; including designing and implementing channel shift strategies, redesigning websites and content, redesigning services and shifting analogue services online
  • Designed, developed and implemented Casserole Club, a micro volunteering digital platform that enables cooks to share meals, tackling the crisis of older people’s social isolation
  • Led leadership development programs in UK local government and the National Health Service, including one-on-one and team coaching, action learning and strategy and team building.

Outside of Nous

Kirsty spent eight years in local government in London before joining FutureGov in late 2010, later moving to Australia to take up a position as the head of FutureGov Australia. She is also an executive coach and holds a Bachelor of Arts from the University of Bedfordshire in the UK.

ASSOCIATED INSIGHTS
Five factors to consider when doing co-design in mental health
Human-centred design: A fresh approach that can power Canada’s COVID recovery
Critics of using human-centred design for policy are missing a golden opportunity
Financial sector needs to get creative in considering the needs of people experiencing vulnerability
Getting to ‘Wow’: How human-centred design can help universities better serve students
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