Passionate about human-centred design, Kirsty firmly believes services should be designed with the people who use them. She is an experienced facilitator of co-design sessions that involve everyone in the service system; including customers, front line workers and senior leaders.
Kirsty spent eight years in local government in London before joining FutureGov in late 2010, later moving to Australia to take up a position as the head of FutureGov Australia. She is also an executive coach and holds a Bachelor of Arts from the University of Bedfordshire in the UK.