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Melanie Coupe

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Melanie brings extensive coaching experience and a highly engaging style to help organisations to innovate, delivering complex transformation programs across the public, private and not-for-profit sectors.

Melanie has a background in organisational psychology and considerable experience in strategic planning, operating model redesign and re-engineering, cost-benefit analysis, performance measurement, change management, team effectiveness and capability building.

Influential work

  • Helped a state-based emergency services provider transform its operating model to deliver its strategic plan; including through the design of its service delivery model, jobs and workforce, enterprise capability framework and values
  • Designed a higher education provider’s whole-of-organisation transformation, including key operating model aspects; identifying up to $13 million (10%) in savings opportunities and redesigning key operating model value levers
  • Led operational efficiency initiatives for the $1.5 billion per annum Asia Pacific arm of an international government outsourced services provider, using LEAN based methods and operational re-engineering principles
  • Led the change communications and management aspects of an international government outsourced services provider’s merger and acquisition
  • Provided operating model design, change communication and management support for a state-based energy regulator to grow to deliver new responsibilities and greater value to energy consumers.

Outside of Nous

Prior to joining Nous, Melanie was the General Manager of a service design and advisory group within Serco Asia Pacific. She spent some years in the UK in key organisational design and development management consultant roles for the NHS, Serco UK and BAA. She commenced her consulting career with Accenture in Melbourne and Sydney, specialising in large-scale organisational transformations; largely in the financial, utilities and telecommunication sectors.

Melanie holds a Graduate Diploma in Educational Psychology and a Bachelor of Arts from Monash University. She is a Non-Executive Director of Soap Aid and a Mentor at Fitted for Work. She is also a member of Chartered Institute of Personnel and Development, the professional body for human resources and professional development (UK and Asia-Pacific), and Women on Boards.

In her spare time...

Melanie adventures through beaches, parks, zoos and museums; recycles items into art with her children; and is interested in social enterprises in early years education, the environment and the arts.

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