He is data-driven and takes a customer-centric approach to problem-solving and tailoring solutions to client and stakeholder needs. He is also a strategic thinker, using a hands-on leadership style to connect to all levels of an organisation to lead teams and drive change.
Prior to Nous, Patrick was an Airport Customer Experience Manager for Qantas, where he managed airport teams, was accountable for the airport customer experience operation and delivered large business transformation programs. He has worked across various leadership roles within the Qantas Group to lead people, develop and deliver customer strategy change programs and complete commercial negotiations. Recently he led a repatriation flight to India for Qantas in conjunction with the Department of Foreign Affairs and Trade to bring Australians home during the COVID-19 pandemic. He has also been involved in sustainability initiatives, co-managing the world’s first Zero Waste airline flight.
Patrick holds a Master of Business Administration from the University of Queensland and a Bachelor of Aviation & Business from Swinburne University of Technology.
Patrick enjoys hiking and going to the beach. He loves to travel and is looking forward to going overseas now that the borders have re-opened.