Stephanie Rossi

• Supported a Group of Eight university to redesign its student services model to drive cost savings and efficiency, and enhance the student experience.
• Partnered with a government department to redesign and implement a new operating model to improve the quality, timeliness and customer-centricity of service delivery.
• Worked with a shared services provider to develop recommendations on how it could redesign its model to better meet customers’ needs.
• Assisted a health, community and human services provider to design a new strategic plan that provided the organisation with new ways of working and a strategic direction for the next three years
• Partnered with a regional hospital to deliver a person-centred care program consisting of ten projects designed to improve the consumer experience and outcomes.

Before joining Nous, Stephanie worked as a credit analyst in the Banking and Financial Services division at Macquarie Bank. She holds a Bachelor of Commerce (human resource management and management) from Curtin University and is currently completing her Master of Business Administration at the University of Western Australia.

Steph enjoys learning about new cultures, spending time with family and friends and playing social netball.