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Higher Education

Higher Education

Universities are under pressure like never before. Although circumstances appear tough, the good news is Australian universities have proven themselves world-class in the past and so have the tools to adapt.

To reach their potential, universities need to be outstanding in teaching, research and civic engagement, with global top quartile performance achievable. Efficient and effective administration is a vital enabler of performance.

Our consultants are strategic advisors to a variety of higher education institutions. In the past three years we have completed more than 300 projects with our 50 global university clients, covering the full range of university functions. We are the partner-of-choice for leading universities in the United Kingdom, Ireland, Canada, Australia and New Zealand.

Our work in higher education is complemented by that of Cubane, a Nous Group company. Cubane’s administrative benchmarking enables clients to drive change in their organisation.

Our consulting services include

Institution and faculty strategy

Universities need to ensure their education offer connects to their vision, strategy and the changing expectations and needs of students. We partner with institutions to optimise and refine what is offered, to whom and how. Our consultants can support you with domestic and international strategy, course architecture, pricing and discounting, and delivery models and modes.

Organisational performance

Transformation in university performance is critical to enabling universities to do high-quality research and deliver strong education outcomes. We use our transformation expertise to develop the institutional infrastructure to deliver these results. Our consultants can support you with functional restructuring and service design, digital capabilities, system and process improvement, campus and asset utilisation, and financial performance.

Research focus and productivity

Many universities are striving to further their impact and enhance their reputations through improved research performance. Our consultants support universities to build a research focus and attain the capability to drive performance and recognition. Our consultants can help you to develop research priorities and talent strategy, and improve research outcomes, including commercialisation.

Educational direction

Universities need to ensure their education offer connects to their vision, strategy and the changing expectations and needs of students. We partner with institutions to optimise and refine what is offered, to whom and how. Our consultants can support you with domestic and international strategy, course architecture, pricing and discounting, and delivery models and modes.

Change through people

Leadership and culture is a key enabler of university performance. While academic leadership has traditionally focused on the professorial status of leaders, universities are building the capabilities of a broad range of leaders to drive performance. Our consultants provide expert guidance on developing people capability. We can support you with major transformation, workforce strategy, leadership, culture and change, and strengthening professional services.

Student experience

A quality student experience creates meaningful relationships, a sense of belonging and a unique learning experience. We help universities to craft an outstanding student experience that harnesses ideas from across the globe and improves employability outcomes. Our consultants can support you with student services, completion and outcomes, as well as alumni strategy.

OUR TEAM
FEATURED
University lecture hall

The Nous Group Delivering Student Experience Study

The survey will tap into the insights and experiences of student experience leaders at universities and post-secondary institutions in Australia, Canada, and the United Kingdom.

University students in graduation gowns and hats

Inside Queen’s University’s alumni relations revolution

In this episode of NousCast we head inside Canada’s Queen’s University, which had bold ambitions for the way it connected with the hundreds of thousands of alumni listed in its database.

INSIGHTS
Close up of hands in human-centred design workshop

From agile sprints to human-centred design, universities are taking a fresh approach

Most organisations are seeking continuous improvement to their strategies and operations – and universities are no exception. We have worked with several universities to drive change through human-centred design.

Man in mask and gloves delivering groceries

Universities are taking community engagement seriously – now we need to measure it

Despite engagement being a big and growing part of universities’ activities, little has been done to measure it and compare institutions. Engagement is the blind spot of the major university ranking organisations.

Man sitting in a lecture hall with his hand up

Reimagining university life: How operational leaders are creating the post-COVID campus

Across the globe, universities are considering how to plan for a post-pandemic future. A key question for university COOs is what the traditional campus environment should look like if hybrid teaching becomes the norm.

OUR WORK
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