The Smith Family is a major children’s charity helping disadvantaged Australian children to get the most out of their education so that they can create better futures for themselves.
The Smith Family creates and manages a large volume of data through interactions with thousands of disadvantaged children and their families, as well as with its team members, volunteers and supporters. Its data and digital tools offered huge potential for it to amplify and accelerate its mission. Nous worked with The Smith Family to develop a strategy to improve data accessibility and use, including recommendations on governance and decision-making frameworks; and an associated roadmap and implementation plan.
Nous’ participation was part of our Community Partnership Scheme, which delivers discounted consulting services to organisations that otherwise may not have access to them.
Nous engaged more than 70 stakeholders from across The Smith Family through interviews, workshops and an online forum. Using the data-to-decisions framework to diagnose and address strengths and areas for improvement, we:
Our engaging approach built consensus on the importance of data to The Smith Family and on the size of the commitment required for it to become a data-driven organisation. The Smith Family is implementing initiatives we recommended across four strategic data priorities: information governance, culture, literacy and capability, and systems and tools.