Design

User research combines qualitative and quantitative methods to understand user needs and behaviours, uncover insights, and identify where to focus problem-solving efforts. We conduct user research – alongside understanding your organisation’s context, capability and innovation appetite – to ensure a human-centred approach to product and service design.

Service design is a multidisciplinary approach to creating or improving service experiences that meet customer needs and deliver organisational benefits. We guide organisations to transform their service experience and delivery through innovation, process optimisation, and using enabling technologies. We support organisations to manage change, build capability and implement sustainable solutions.

Digital design is the creation or optimisation of digital experiences and interfaces, like websites, mobile applications or chatbots. We place user needs, behaviours, and preferences at the forefront of the digital design process. We create intuitive, accessible and user-friendly digital experiences that are iteratively improved through user testing and feedback.

Co-design facilitators guide participants to collaborate and align on the development of a solution or outcome, whether that be a new strategy, service or policy. We create safe and inclusive environments where people with lived and living experience have equity alongside subject and sector experts. This ensures solutions and outcomes reflect the needs and preferences of all who benefit or are impacted.