Irina is an experienced administrative professional with a focus on process improvement and organizational effectiveness.
She has demonstrated the highest commitment to the mission of the organisations she has worked for. She brings fresh eyes, readiness to change and adapt and experience working with stakeholders in different fields and communities.
- Served as a pilot participant for two company-wide updates (switching to a new customer relationship management (CRM) system, and integrating e-signature capabilities) due to technical skills and product knowledge
- Created and provided training on a comprehensive workflow guide for the new CRM system, Salesforce
- Re-engineered a booking system for a financial planning practice’s automatic e-mailing and scheduling service, increasing the appointment booking and attendance rate by 50%.
Outside of Nous
Prior to joining Nous, Irina was part of multiple personal financial planning practices. She was responsible for the day-to-day operations, as well development of processes and training outlines for new and seasoned consultants.
Irina holds an Advanced Diploma in Business Administration (financial planning) from Seneca College and a Business Project Management Certificate from the University of Toronto’s School of Continuing Studies.
In her spare time...
Irina enjoys banking and board games. She loves the seaside and spending camping time on the coast when visiting her family in Russia.