Lillie is an experienced design consultant who helps organisations design better services, experiences and systems for the people who use them.
She brings expertise in qualitative research, co-design, service design and stakeholder engagement, with a particular focus on health, ageing and public services. Lillie is passionate about translating the needs of users, communities and frontline stakeholders into practical solutions that improve accessibility, service quality and outcomes.
Influential work
- Contributed to the co-design of award-winning improvements to planning approvals across Victorian councils, using research, stakeholder engagement and co-design to simplify processes, improve user experience and reduce assessment timeframes
- Conducted human-centred research and co-design with people with disability to identify opportunities to improve the accessibility and usability of rail journey planning information
- Designed and facilitated co-design workshops and user testing with older people and carers to strengthen aged care quality systems and improve how the experiences of older people are captured and understood
- Applied service design and stakeholder engagement to improve access to alcohol and other drug services, identifying barriers and opportunities to create a more streamlined experience
- Contributed to the design of digital solutions that help people more easily find, access and navigate mental health services, informed by extensive engagement with help seekers, carers and service providers
- Conducted human-centred research and co-design with unpaid carers to understand lived experiences and identify opportunities to improve support services
Outside of Nous
Prior to Nous, Lillie undertook her Bachelor of Design (Honours) and a Bachelor of Design in Visual Communication at the University of Technology Sydney (UTS). She also completed an internship at Nous and worked as a Research Assistant at UTS’ School of Design.
In her spare time...
Lillie enjoys trying all things art and design and working on projects such as card-making and film photography. She loves exploring art exhibitions, reading, and walking in nature.