Michael specializes in organizational transformation, operating model design, and service improvement, with deep experience in the higher education and broader public sector.
Michael works with leaders and teams to solve complex organizational challenges and translate strategy into practice change that sticks. His background in human-centred design allows him to develop solutions that work for both organizations and the people they serve.
Influential Work
Led operating model and process redesign across HR and Finance as part of a major administrative transformation at a U15 university
Partnered with a U15 university to develop their new, purpose-built strategy to measure and improve student experience
Managed the student-centred design of a new ‘One Stop Shop’ for student services at a Canadian university, including extensive engagement of over 500 students and staff
Led key work streams in the multi-year administrative transformation of a top-100 global university, contributing to the programs $100M in annual savings
Developed a workforce blueprint for a leading international aluminium producer, enhancing production stability and safety while unlocking up to $50M in efficiencies
Outside of Nous
Prior to consulting, Michael was an academic and instructor at Queen’s University, where he completed his PhD in philosophy and published peer-reviewed research on the history of philosophy. Outside his academic and consulting work, Michael has coached martial arts athletes internally.
In his spare time...
Michael is an avid martial artist, a Brazilian jiu-jitsu black belt, and a former varsity wrestler.
