Robert Carreon

• Planned and conducted extensive user research involving interviews and surveys to help a regulator understand its users and inform service improvement initiatives
  
• Facilitated local council staff through co-design and user testing activities as part of the Good Design Award-winning Better Planning Approvals Project to streamline and improve local planning processes
  
• Led a NFP profit organisation through a design thinking process to develop its digital engagement strategy, resulting in a more timely and sustainable way to engage with disadvantaged students
• Led the user testing of an intelligence management solution for a law enforcement agency, identifying user experience enhancements and informing future system development
• Developed the pilot evaluation framework for a state-wide technology roll-out that highlighted required changes to device usage policy and distribution improvements.

Before joining Nous, Robert worked as a technology consultant at a large professional services firm, where he developed digital transformation expertise and appreciation for human-centred design.

Prior to this, he spent a year working in South Korea providing English language education access to rural elementary school students. He holds a Bachelor of Commerce and a Master of Information Systems from The University of Melbourne.

Robert enjoys jogging along Melbourne’s creek trails and playing futsal and basketball.