Robert Carreon

Manager, Design
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Robert has more than seven years of experience in shaping and delivering digital transformation programs.

He combines structured system analysis with advocacy for end-user needs to enhance client program outcomes. Robert has worked with state and federal governments, universities, not-for-profit (NFP) and financial services organisations. He brings expertise in user research, service design and digital business case development.

Influential work

  • Planned and conducted extensive user research involving interviews and surveys to help a regulator understand its users and inform service improvement initiatives
  • Facilitated local council staff through co-design and user testing activities as part of the Good Design Award-winning Better Planning Approvals Project to streamline and improve local planning processes
  • Led a NFP profit organisation through a design thinking process to develop its digital engagement strategy, resulting in a more timely and sustainable way to engage with disadvantaged students
  • Led the user testing of an intelligence management solution for a law enforcement agency, identifying user experience enhancements and informing future system development
  • Developed the pilot evaluation framework for a state-wide technology roll-out that highlighted required changes to device usage policy and distribution improvements.

Outside of Nous

Before joining Nous, Robert worked as a technology consultant at a large professional services firm, where he developed digital transformation expertise and appreciation for human-centred design.

Prior to this, he spent a year working in South Korea providing English language education access to rural elementary school students. He holds a Bachelor of Commerce and a Master of Information Systems from The University of Melbourne.

In his spare time...

Robert enjoys jogging along Melbourne’s creek trails and playing futsal and basketball.