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Roger Samuel

Senior Consultant
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Roger's rigorous analysis and curious mind deliver valuable results for clients.

Roger's rigorous analysis and curious mind deliver valuable results for clients. He brings deep expertise in law reform, economic policy, financial services and consumer behaviour. He is particularly interested in problems at the nexus of economics and law, having advised on the generational reshaping of the financial services industry that occurred after the Hayne Royal Commission. During his time at the Australian Securities and Investment Commissions (ASIC) he contributed to systemic reviews of the complaints handling systems at five of Australia's largest financial institutions and helped to implement a major recurrent data project. He has also applied behavioural economics interventions to improve consumer outcomes in the financial services industry through more effective regulation and process design.

Influential work

  • Advised on the legislative build for the Financial Services Compensation Scheme of Last Resort
  • Managed the development of ASIC's first recurrent data collection, which will see 10,500 financial services licensees report data on all complaints to ASIC every six months
  • Assisted with the development of ASIC's mandatory complaints, handling requirements for financial services and credit licensees
  • Interviewed staff (from frontline to executive level) at a major insurer and advised on the preparation of a report to the CEO and chair
  • Advised on ASIC's legislative oversight of the Australian Financial Complaints Authority

Outside of Nous

Prior to working at Nous, Roger worked at ASIC for over four years, most recently as a Policy Adviser within the Strategy Group. His work focused on major policy projects that affected large parts of ASIC's regulated population, including those related to alternative dispute resolution.

During his Bachelor of Arts (psychology, politics and international studies), Roger also served as a student representative in the Education (Academic Affairs) Office at the University of Melbourne. This involved negotiating with university management on behalf of 42,000 University of Melbourne students in matters relating to teaching quality, course design, and the implementation of new technologies. Roger is also currently completing a Juris Doctor at Monash University.

In his spare time...

You might find Roger rock climbing, skiing, or visiting family in the country. Otherwise, he supports local musicians or chases his energetic border collie around the dog park each morning.

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