Tess Lawley

• Co-designed a vision and measurement approach for student experience with students, staff and academics at a U15 Canadian university
• Increased student access to mental health, wellness and accessibility services through service redesign at a Canadian university
• Designed a trauma-informed and human-centered service model with accompanying operating model and organisation structure for a complex service in dispute resolution
• Mapped, designed and implemented citizen-centred business improvements to drive excellent customer experience in eight Victorian local governments
• Deepened a Canadian university’s understanding of its 180,000 active alumni through human-centred research and design of personas and journey maps.

Tess is competing a Master of Design Futures at RMIT University, with a research focus on emerging technologies and human-centred design methodologies for a better future.

Prior to joining Nous, Tess was the chief executive officer of a not-for-profit community media organisation in Melbourne. She is passionate about and has volunteered widely in the not-for-profit and creative sectors, including as a board member.

Tess paints, listens to music and supports beloved but underperforming teams in the AFL, MLB and NHL.