Tess Lawley

• Co-designed with students, staff and faculty the vision for and measurement of student experience at a U15 Canadian university
• Increased student access to mental health, wellness and accessibility services through service redesign at a Canadian university
• Designed a human-centered service model with accompanying operating model and organisation structure for a complex service in dispute resolution
• Mapped, designed and implemented citizen-centred business improvements to drive excellent customer experience in eight municipal governments
• Deepened a Canadian university’s understanding of its 180,000 active alumni through human-centred research and design of personas and journey maps.

Prior to joining Nous, Tess was the chief executive officer of a not-for-profit community media organisation in Melbourne, Australia. She is passionate about and has volunteered widely in the not-for-profit and creative sector, including as a board member.

Tess holds a Bachelor of Communication (professional communication) from RMIT University. Her practical experience in the communication sector provides a robust skillset to successfully implement change. Tess is currently competing a Master of Design Futures at RMIT University.

Tess’ perfect weekend includes art galleries, live music and a Blue Jays game.