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Trisha Santhanam

Manager, Experience Design
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Trisha is a strategic and service designer who is skilled at bringing together multi-disciplinary teams to facilitate discussions, align on outcomes and co-create solutions that balance the achievement of customer and organisational goals.

She has led research, design and development of customer-centric programs for established Australian and multi-national Asia-Pacific organisations. Having worked with stakeholders from different cultures and geographies, she is interested in tackling challenges of equity and diversity and working with organisations to envision more equitable futures for all.

Influential work

  • Conducted research to identify Melbourne multicultural communities’ city-related needs, informing opportunities for the city council to better understand and engage its communities
  • Led co-design and testing of ways to redesign the planning permit application process as part of a wider system reform, working with the state government, councils and engaging planners, applicants, citizens and community groups
  • Managed and led research to understand the current category experience and to design an innovative new experience for a financial institution’s new direct digital product
  • Shaped a major Australian loyalty program’s membership experience by researching and mapping current and future experiences, informing designs and supporting development of new products and features
  • Led the design and analysis of member segmentation for a large loyalty program, forming the basis of a customer-focused organisational strategy.

Outside of Nous

Trisha's experience prior to Nous spans a decade at renowned digital and creative agencies. Based in Singapore, she shaped and led customer experience and digital projects for global and Fortune 500 brands. After moving to Melbourne in 2018, she continued to design experiences and services for established Australian brands.

Trisha holds a Bachelor of Business Administration from National University of Singapore and has completed an RMIT Future Skills course in Design Thinking for Innovation.

In her spare time...

In her downtime, if not travelling, Trisha is most likely to be found curled up with a book and a coffee, out on a walk somewhere in nature, or practising or teaching yoga.

Expertise

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