Trisha Santhanam

Director, Design
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Trisha is a strategic and service designer who is skilled at bringing together multi-disciplinary teams to facilitate discussions, align on outcomes and co-create solutions that balance the achievement of customer and organisational goals.

She has led research, design and development of customer-centric programs for established Australian and multi-national Asia-Pacific organisations. Having worked with stakeholders from different cultures and geographies, she is interested in tackling challenges of equity and diversity and working with organisations to envision more equitable futures for all.

Influential work

  • Conducted research to identify Melbourne multicultural communities’ city-related needs, informing opportunities for the city council to better understand and engage its communities
  • Led co-design and testing of ways to redesign the planning permit application process as part of a wider system reform, working with the state government and councils and engaging planners, applicants, citizens and community groups
  • Worked with a state emergency health response service to develop their consumer and community engagement plan to strengthen consumer participation in organisational decisions
  • Project managed and led design for an international student experience mapping project for a major Australian university
  • Led product design to inform the evolution of the micro-credentials offering for a Group of Eight university through a human-centred design process.

Outside of Nous

Trisha’s experience prior to Nous spans a decade at renowned digital and creative agencies. Based in Singapore, she shaped and led customer experience and digital projects for global and Fortune 500 brands. After moving to Melbourne in 2018, she continued to design experiences and services for established Australian brands.

Trisha holds a Bachelor of Business Administration from National University of Singapore and has completed an RMIT Future Skills course in Design Thinking for Innovation.

In her spare time...

If not travelling, Trisha is most likely to be found curled up with a book and a coffee, out on a walk in nature, or practising or teaching yoga.