Lauren Douge

• Led a major program of work to refocus a marketing and sales function following a restructure; including developing a performance framework, a three-year strategic plan and a marketing service model
• Developed a strategy to transform the retail environment on a major university campus; involving ethnographic and quantitative research to understand student and staff needs, financial modelling of retail performance and collaborative co-design workshops
• Assisted a leading university to streamline its processes; spanning a broad range of university functions including marketing, research, student services and human resources
• Developed a new employment brand and a supporting communications approach for a financial services provider
• Led change communication for a large transformation project undertaken by a national energy retailer.

Prior to joining Nous, Lauren worked as a human capital consultant at Mercer. She has also worked as a customer insights consultant at Forethought.

Lauren has a keen interest in art, design and the psychology of creativity. She is always looking for new ideas and sources of inspiration for her work – preferably while travelling.