Claire McCullagh

Principal

Claire McCullagh headshot
Claire is a human services and justice expert specialising in policy development and system design.
She brings 15 years’ experience, including working previously as a senior adviser on central government policy, mental health and disability in the Western Australian (WA) Government. Claire is passionate about working with clients to deliver better services for people experiencing vulnerability.

Influential work

  • Advising multiple states and territories to prepare for the rollout of Foundational Supports for children with disabilities through identifying current expenditure, forecasting potential demand and advising on future service delivery models
  • Led an independent review of the lessons learned from the government’s COVID-19 response for people with disabilities, their families, and carers
  • Led recommissioning planning and capability building with multiple justice and human services agencies, including needs assessment, service system design, contracting process re-design and the development of outcomes frameworks to support continual service improvements
  • Led development of a comprehensive options and change plans for the future configuration of WA’s specialist child and adolescent health services

Outside of Nous

Before joining Nous, Claire worked at the WA Department of the Premier and Cabinet on social policy projects, including negotiating the National Disability Insurance Scheme (NDIS), for dissolution of the Home and Community Care program, and preparing the 2016-17 State Methamphetamine Action Plan. She also worked as a senior project manager for the WA Mental Health Commission and Disability Services Commission on the inclusion of people with mental illness in the NDIS.

Claire is co-author of The National Disability Insurance Scheme (NDIS): Australia’s Public Policy Experiment. The book is the first text to comprehensive examine the NDIS from both an academic and public policy perspective. 

Claire holds a Master of Public Policy from the University of Oxford and a Bachelor of Arts (Honours) from the University of WA.

In her spare time...

Claire enjoys yoga, listening to podcasts, and spending time with her family.