Health systems are undergoing profound change. Shifting population needs, heightened consumer expectations and rapidly advancing technology are increasing pressure on limited budgets.

The shock of COVID-19 is being felt across the system and the implications of the pandemic will influence strategic agendas for years to come.

Advances in clinical care and innovations in service delivery are transforming health and aged care services. Now is the time to harness these opportunities to create change that improves outcomes for everyone by overcoming inequity, enhancing sustainability and prioritising positive person-centred experiences.

Our consultants support organisations across health and aged care to unravel complexity and enable progress. We put people and communities at the heart of what we do.

Our consulting services include

Hospitals and related services

UK hospitals and related services are under pressure as demand for services grows and financial constraints require increased efficiency. Meanwhile services are seeking to increase quality and improve patient experience. Our consultants have worked with hospitals to manage demand pressure, deliver service efficiency and enhance integration with community health and primary care services, using person-centred care.

Primary care

Primary care addresses critical population health challenges, including the response to COVID-19, the prevalence of mental illness, and more people living with chronic health conditions. Our consultants work with government agencies and primary health networks (PHNs) to plan, design and evaluate primary health programs that complement and support general practice. We also support PHNs to build their organisational capabilities and capacity.

Research and education

Now more than ever, research and education are vital for delivering better treatments and interventions for patients, for improving health services delivery, and for achieving health outcomes at the clinical and population levels. Our consultants have worked successfully with researchers, research and education organisations and funders to design, implement and evaluate research and education funding programs, activities and translation.


How the right virtual care model can improve outcomes for patients and the health system

Brick building with NHS sign in the window

Innovation in the NHS a question of culture and systems

There are plenty of innovative ideas to drive efficiency and improve health outcomes. But is the NHS innovating fast enough? Could more be done to embed, disseminate and scale current innovation, let alone the pipeline of new ideas?

A woman and two men sitting in a lounge room

System design choices: The building blocks of health and human services

In this edition of NousCast Shorts we speak to Nous Principal Tim Marney about how designers of government services in health and human services can make system design choices that deliver enduring benefits. 


Building a mental health system for the future

Small group therapy sessions