Design

We work closely with you and your customers to co-design and implement inclusive, fit-for-purpose and evidence-based solutions.

Design at Nous is underpinned by the philosophy and process of human-centred design.

HCD is a creative and evidence-based approach to solving problems through which the perspectives of the people you serve (such as your customers, users, students and patients), your staff (from frontline personnel to senior leadership), and other stakeholders are central to understanding current experiences and reimagining future experiences. It can be applied across sectors and contexts.

We intelligently blend qualitative and quantitative research with collaborative methods, such as co-design, to help you connect with your audience and staff in new ways.

We design innovative, world-class products, services and experiences that support your success and reinforce your organisation’s vision and purpose. We also assist in implementing and evaluating designs and embedding a culture of continuous improvement that draws on customer insights.

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Our consulting services include

  • User research insights

    User research combines qualitative and quantitative methods to understand user needs and behaviours, uncover insights, and identify where to focus problem-solving efforts. We conduct user research – alongside understanding your organisation’s context, capability and innovation appetite – to ensure a human-centred approach to product and service design.

  • Service design

    Service design is a multidisciplinary approach to creating or improving service experiences that meet customer needs and deliver organisational benefits. We guide organisations to transform their service experience and delivery through innovation, process optimisation, and using enabling technologies. We support organisations to manage change, build capability and implement sustainable solutions.

  • Digital design

    Digital design is the creation or optimisation of digital experiences and interfaces, like websites, mobile applications or chatbots. We place user needs, behaviours, and preferences at the forefront of the digital design process. We create intuitive, accessible and user-friendly digital experiences that are iteratively improved through user testing and feedback.

  • Co-design

    Co-design facilitators guide participants to collaborate and align on the development of a solution or outcome, whether that be a new strategy, service or policy. We create safe and inclusive environments where people with lived and living experience have equity alongside subject and sector experts. This ensures solutions and outcomes reflect the needs and preferences of all who benefit or are impacted.

User research insights

User research combines qualitative and quantitative methods to understand user needs and behaviours, uncover insights, and identify where to focus problem-solving efforts. We conduct user research – alongside understanding your organisation’s context, capability and innovation appetite – to ensure a human-centred approach to product and service design.

Service design

Service design is a multidisciplinary approach to creating or improving service experiences that meet customer needs and deliver organisational benefits. We guide organisations to transform their service experience and delivery through innovation, process optimisation, and using enabling technologies. We support organisations to manage change, build capability and implement sustainable solutions.

Digital design

Digital design is the creation or optimisation of digital experiences and interfaces, like websites, mobile applications or chatbots. We place user needs, behaviours, and preferences at the forefront of the digital design process. We create intuitive, accessible and user-friendly digital experiences that are iteratively improved through user testing and feedback.

Co-design

Co-design facilitators guide participants to collaborate and align on the development of a solution or outcome, whether that be a new strategy, service or policy. We create safe and inclusive environments where people with lived and living experience have equity alongside subject and sector experts. This ensures solutions and outcomes reflect the needs and preferences of all who benefit or are impacted.

OUR APPROACH

How we approach human-centred design

OUR TEAM

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What our clients say