Human-centred design also known as design thinking, is a comprehensive approach to problem solving. We use design research to inform the design of products, services and experiences that are functional, simple and intuitive for people to use.
Human-centred design also known as design thinking, is a comprehensive approach to problem solving. We use design research to inform the design of products, services and experiences that are functional, simple and intuitive for people to use.
Our consultants blend qualitative and quantitative research, co-design methods and contemporary thinking on technology to design world-class products, services and experiences. And we don't stop there – we also support our clients to implement and evaluate new designs.
Customer experience measurement lets organisations systematically measure customer sentiment and experience, providing insights and informing strategies to improve service. Our consultants take a broad and rigorous approach to customer experience measurement. We also develop strategies to improve customers’ service experience and define measures to track success.
To create digital products like websites and applications, human-centred design ensures that the right content, features and functionality are presented in the right place, time and way to provide optimum user experiences, effortless interaction, and ultimately, business benefit. Our consultants design user-centred digital products, including websites and apps.
User research uses qualitative and quantitative methods to discover users’ needs, understand their behaviours and develop empathy to better address their requirements. Our consultants conduct in-depth customer and user research – alongside understanding organisational context, capability and innovation appetite – to improve products and services.
Service design is a method for improving or creating a service around the needs and experiences of users to deliver customer and organisational benefits. Our consultants use human-centred design to reimagine services and support implementation.
OUR APPROACH
Key things to consider to consider for true co-design
Putting co-design into practice demands opening to a new way of working: giving away power to end-users with lived experience, trusting them to be involved in decision-making and to contribute to developing solutions for the problems at hand.
Five questions for every urgent care designer
Australian governments have pledged to invest in urgent care services. How can system designers ensure urgent care services deliver the outcomes clinicians, managers and, most crucially, patients, are seeking?
Streamlining regulation for Victorian small businesses
We worked with local councils to find ways to make it quick and easy to open a small business in Victoria without compromising public safety.
Nous’ Child Link journey maps win 2021 Good Design Award
Nous Group’s use of human-centred design to transform the sharing of information to enhance child wellbeing and safety has won a 2021 Good Design Award.
