Hamburger Menu

Design

Human-centred design also known as design thinking, is a comprehensive approach to problem solving. We use design research to inform the design of products, services and experiences that are functional, simple and intuitive for people to use.

Design

Human-centred design also known as design thinking, is a comprehensive approach to problem solving. We use design research to inform the design of products, services and experiences that are functional, simple and intuitive for people to use.

We blend qualitative and quantitative research, co-design methods and contemporary thinking on technology to design world-class products, services and experiences. And we don't stop there – we also support our clients to implement and evaluate new designs.

Our work includes

Customer experience strategy and measurement 

Customer experience measurement lets organisations systematically measure customer sentiment and experience, providing insights and informing strategies to improve service. Nous takes a broad and rigorous approach to customer experience measurement. We also develop strategies to improve customers’ service experience and define measures to track success.  

Digital product design 

To create digital products like websites and applications, human-centred design ensures that the right content, features and functionality are presented in the right place, time and way to provide optimum user experiences, effortless interaction, and ultimately, business benefit. Nous designs user-centred digital products, including websites and apps.

User research insights 

User research uses qualitative and quantitative methods to discover users’ needs, understand their behaviours and develop empathy to better address their requirements. Nous conducts in-depth customer and user research – alongside understanding organisational context, capability and innovation appetite – to improve products and services.

Service design and implementation 

Service design is a method for improving or creating a service around the needs and experiences of users to deliver customer and organisational benefits. Nous uses human-centred design to reimagine services and support implementation. 

OUR APPROACH

How we approach human-centred design

OUR TEAM
OUR WORK

Streamlining regulation for Victorian small businesses

We worked with local councils to find ways to make it quick and easy to open a small business in Victoria without compromising public safety.

Learn more

Nous’ Child Link journey maps win 2021 Good Design Award

Nous Group’s use of human-centred design to transform the sharing of information to enhance child wellbeing and safety has won a 2021 Good Design Award.

Learn more
OUR APPROACH

Designing great experiences

Nous can partner with you and your customers to design great experiences, that deliver tangible improvements for your customers, staff and bottom line.

INSIGHTS
Happy university student writing with a pencil

How human-centred design can help universities better serve students

We have worked with a range of universities and other organisations to drive outcomes using human-centred design. From our experience, breaking the process down to stepping stones can help create a clear path forward.

Small focus group consultation

Five factors to consider when doing co-design in mental health

Co-design is essential for better mental health interventions by developing them in partnership with people with lived experience of mental health issues and the service providers that support them.

© Nous Group
Nous Logo
arrow-leftarrow-right