Boards and executives must decide where to focus their organisation’s efforts and resources to achieve sustained high performance. We work with private sector clients to identify the customers, services and markets you should focus on and then draw out what will be required to achieve real impact. We work with government organisations to identify the right initiatives to meet the needs of citizens. And we work with clients across sectors to design the right business model.

Whether the driver is margin growth for businesses or greater efficiency for public sector agencies, cost reduction must be sustainable, otherwise organisational performance drops. We start by focusing on what customers and stakeholders most value, and then reduce expenditures that least support the organisation’s strategy and future success. We work with you to identify and implement savings.

Major structural changes in organisations often fail to balance the technical and people considerations. When managed poorly, the adverse effects impact people performance, including reduced motivation and productivity, departure of key employees and lack of role clarity. We work with clients to bring strategic, cultural and operational alignment between organisations during and after these major changes.