Our client is a legal services organisation with more than 2000 members.
The member-based organisation was developing a four-year strategic plan (2020-2024) that could be used to measure performance, drive annual business planning and respond to competitive pressures.
Nous consulted with members, in-house counsel, law firms, judiciary and government to test and refine a draft plan. This process helped to build buy-in to the strategy and made clear that the plan should prioritise preparing members for the future of legal services and supporting business development.
Chief Executive Officer, legal services organisation
We distilled the strategy on a single page, including:
Alongside the strategy, we provided guidance on improving data collection to measure performance against the strategy.
The strategic plan, which was well received by its steering committee, positions the organisation to maintain and expand its market share. The strategy will support the organisation to deliver services that members use and value, while also helping it attract and develop talented members.
We are working with the client on its 2020 business plan, translating the strategic plan into initiatives to expand market share, better support the needs of members and enable a quality profession.