Wungening Aboriginal Corporation (Wungening) delivers alcohol and other drug and social services to its community in Perth.
Wungening had measured its outcomes according to service contracts, but wanted a holistic impact measurement framework that showed how its activities helped it achieve its vision and purpose. Nous worked with Wungening to develop a bespoke impact measurement framework underpinned by best-practice program evaluation methods.
Stakeholders including Wungening’s board, executive, clients and staff as well as community Elders were engaged to synthesise perspectives on Wungening’s impact. From this, we developed:
The impact measurement framework showed how Wungening’s impact can be measured at a program, service area and organisational level. When implemented, it will enable Wungening to demonstrate its impact beyond contractual reporting requirements and will be used to target internal resources, drive continuous improvement, and provide transparency and accountability to its clients and the community.
The project demonstrated that Aboriginal Community Controlled Organisations can have broader social impacts through their work (underpinned by Aboriginal ways of knowing, doing and being), their people and their economic and political influence.