Darcy is an experienced consultant working across health and higher education. Passionate about applying human-centered design principles to solve their client’s challenges, they brings expertise in enhancing student experience, designing operating models, and facilitating complex stakeholder engagements.
Their ability to conduct deep research, analyze information, and deliver actionable recommendations has led to improved service delivery and outcomes for countless universities and government agencies. Darcy’s work is characterized by a focus on evidence-based practices and a commitment to enhancing user experiences.
Influential work
- Designed a provincial perinatal framework for a small Canadian province, addressing governance and oversight gaps in perinatal services, engaging with stakeholders, conducted jurisdictional reviews, and developed a best practice framework to enhance service delivery and patient outcomes
- Played a key role in designing a One Stop Shop student service centre for a small Canadian university, applying human-centered design principles and student feedback to create a streamlined service model, improving efficiency and trust in the institution
- Contributed to the design of a new student Service Hub for a Canadian university, collaborating with architects to customize the space and plan future workflows, engaging staff through workshops and interviews and ensuring alignment with a new student service model
- Contributed to the evaluation of a provincial home visiting program for at-risk new families, using a multi-faceted approach to provide actionable recommendations, supporting ongoing funding and demonstrating the program's impact on the community
- Helped improve processes at a university cashier's office, addressing high staff turnover and work bottlenecks, enhancing customer service and staff experience
Outside of Nous
Prior to Nous, Darcy worked for the University of British Columbia (UBC) Equity & Inclusion Office, where they developed content for the UBC Positive Space course, now taught across the university. Additionally, Darcy initiated and produced the UBC Trans and Nonbinary Student Guide to empower gender-diverse individuals with accessible resources on navigating student information systems, safe housing, and medical care.
In their spare time...
Outside of work, Darcy can be found playing a seasonally appropriate sport (softball, ice hockey, cross country skiing, triathlons, and dabbling in ultimate frisbee) and cooking themselves an unnecessarily complex meal.