Leadership, governance and standards

Nous Group's governance and leadership structure enables us to make informed and strategic decisions at a global level to best serve our clients and support our people to deliver quality outcomes aligned to our purpose of positive influence.  

Our commitment to upholding the highest professional standards ensures we act with integrity, provide quality, evidence-based advice and support to our clients, and deliver outstanding outcomes for customers, citizens, and communities.  

Our international team of more than 750 people is led by our CEO and Managing Principal, Tim Orton, and the Nous Executive Board (NEB). Tim and the NEB are supported by the Nous Advisory Council and network of Principals with account, client and financial delegations. The Nous Advisory Council (NAC) plays a key role in Nous’ governance. It provides the NEB with a cross-business perspective, representing consulting and corporate roles, all offices, and the diversity of our business. 

We believe in the sustaining power of great leadership and we have developed a Nous model of leadership that draws on proven leadership practices in a way that inspires our people and our clients. Leadership at Nous is defined by four key dimensions – spirit, service, performance and collaboration. 

Nous Group’s Professional standards

We operate in accordance with a suite of client service policies, which enables us to uphold the highest professional standards while effectively collaborating with stakeholders to build trust and support the transfer of knowledge and skills. 

 

  1. We act honestly and with integrity. We provide frank advice, challenge thinking based on evidence, and promote transparency in our processes.
  2. We always act in our clients’ best interests. We partner with clients to meet their objectives and deliver outstanding outcomes for customers, citizens, and communities.
  3. We ensure the independence of our advice and support. We maintain clear roles and responsibilities to ensure the quality and independence of our advice, based on evidence, not opinion.
  4. We declare actual and potential conflicts of interest and manage them transparently with our clients. We identify and record potential conflicts early, discuss them openly with clients, and err on the side of over-disclosure.
  5. We recognize and protect the confidentiality of our clients’ information. We implement best-practice information security controls and conduct risk assessments for every project to protect personal and client-sensitive information.
  6. We respect the confidentiality of our clients’ identity and those we consult with. We ensure our clients’ identities and the confidentiality of their information are protected during and after the project, and respect the confidentiality of those we consult with. 

The Nous Executive Board