Nick is an experienced advisor in organisational strategy and operational improvement.
He has worked across sectors on strategies to drive growth, design and implement new operating models, benchmark performance, transform customer experiences, and improve operational performance.
Influential work
- Delivered a growth and diversity strategy for a ‘Group of Eight’ university, supporting the implementation of effective marketing and recruitment methods to drive student growth
- Worked in partnership to support the establishment of two new research institutes at an Australian university, including development of formal business cases for endorsement
- Led a project with a large Metro TAFE to develop its education growth strategy, which included uplift to its education delivery model and course portfolio to meet student and industry demand
- Managed the re-design of the grant development and management function for a ‘Group of Eight’ university, the redesign considered service model, process, systems, organisational structure and capability and capacity requirements
- Prepared an implementation and benefits realisation roadmap for a two-year whole-of-TAFE operating model transformation program
- Developed a model for new service design for a major insurance and home services company, providing a customer-validated service design ready to be rolled out in the market
Outside of Nous
Prior to joining Nous, Nick was a consultant specialising in qualitative and quantitative market research to provide customer-led insight and strategic advice. He also worked as a senior analyst at a boutique media intelligence agency.
Nick has a Master of Public Policy and Management and Bachelors of Law and of Arts (media and communications) from The University of Melbourne.
In his spare time...
Outside of work Nick enjoys riding his bikes, following politics, and going on road trips with his children and family dogs.