We work with clients who make, administer or are impacted by regulation to help them get the best possible outcomes


We work with clients who make, administer or are impacted by regulation to help them get the best possible outcomes

At its best, regulation can create the right environment to manage risks and set up communities and businesses to thrive. But done badly, it can be a handbrake on innovation that imposes costs that far exceed the rewards.
Getting good outcomes requires fitting together all pieces of the regulatory puzzle:

  • Legislative frameworks guided by good policy and design
  • High-functioning operating models to administer regulations efficiently, effectively and with impact
  • Stakeholders supported to understand their regulatory obligations and to comply
  • A culture of continuous improvement, informed by regular evaluation and adaptation.

We are a unique provider of regulation services, providing end-to-end support. As well as being technical experts in regulation, we work creatively and care about the outcomes.

We work with governments under high standards of probity and integrity, reflected in our professional standards.

Our consulting services include

Regulatory policy

Our regulatory policy work supports your to get the policy and legislative settings right. We use several methodologies to identify the problem to solve (or the opportunity to capture) and develop frameworks to achieve this. We are expert in regulatory reviews and evaluations, impact statements and drafting instructions. We thrive in complex stakeholder environments and help you to navigate jurisdictional boundaries.

Regulatory practice

Our regulatory practice work focuses on the craft of regulation and how things get done. We support clients with defining their regulatory posture and approach; redesigning their processes; uplifting capability and capacity; and embedding digital solutions. We also help redefine and reset relationships between regulators and the communities they regulate to navigate risks of regulatory capture while being highly collaborative.

Regulated entity experience

Our entity experience work seeks to streamline regulatory requirements and make it as easy as possible for entities to comply. Drawing on our design, data and digital practice, we reimagine the experience for entities as they engage with regulators or governments. We can make things as easy as possible, resulting in clearer communication, more risk-based processes and timelier outcomes.


We bring expertise and understanding to the task


Better Planning Approvals Process

Local solutions improve planning approvals across Victoria

Over 18 months, we workshopped solutions with applicants and councils, prototyped tools, developed templates and tested solutions across diverse local government contexts and a range of permit types.


Streamlining regulation for Victorian small businesses

Nous developed an approach that helped councils research, design and put changes into practice in just eight weeks; drawing on our expertise in regulatory best practice, design, digital, implementation, change management and evaluation.

Coworkers generating ideas

For regulators, good outcomes hinge on a strong regulatory culture

We are pleased to share the Nous Regulatory Culture Framework. Our framework distils elements of regulatory culture and themes these under three recognised principles of good regulator performance.

A woman helps a young man with Down syndrome

The first decade of the NDIS offers seven lessons every social policy reformer needs to understand

Given its scale, the NDIS offers valuable lessons for other policymakers undertaking complex social policy reform. Now is a good time to reflect on what we know from the NDIS and what lessons we can learn.

A counsellor and a young man talk

We need to raise the bar on safety and quality in mental health care. Here’s how we can do it.

Policy makers have long agreed that Australians need mental health care that is safe and high quality – but we have struggled to achieve it. Now Australia’s mental health system is on the cusp of another significant wave of reform.