The Australian Commission on Safety and Quality in Health Care works with patients, clinicians, health services and policy makers to improve safety and quality in healthcare. This includes developing the National Safety and Quality Health Service Standards and supporting their implementation.
Person-centred care is an approach to healthcare that focuses on the needs of patients and their families and carers. It encapsulates respectful and responsive care, underpinned by meaningful partnerships with consumers. It has been linked to improvements in quality and safety, patient outcomes and the staff experience; and lower cost. However, our health system frequently fails to deliver person-centred care. As the body tasked with leading national improvements in quality and safety, the Commission engaged Nous to identify the key attributes that hospitals and health services need to embed person-centred care.
This led us to identify seven attributes of person-centred care:
The Commission’s report provides healthcare leaders with a practical framework to inform improvement across their organisations, through person-centred initiatives such as:
The Commission has published the report along with a set of factsheets, self-assessment tools and other resources for healthcare organisations. Together, these resources are helping healthcare organisations make transformative change to achieve excellence in person-centred care.