Social Services

We partner with government and social services providers to empower and improve outcomes for disadvantaged and vulnerable citizens.

People are complex and intersectional. So solutions and supports to meet their needs must also be intersectional.

Improving outcomes for vulnerable people and families, including those experiencing domestic and family violence, requires a multidisciplinary approach. The systemic disadvantage faced by those who have been using social services over many generations must also be understood in designing policy and programs.

As government and society’s understanding of vulnerability improves, the social services system is evolving to earlier identify and respond to complexity, vulnerability and risk.

Our work includes

  • Housing and homelessness

    Canada is facing a housing crisis, with essential shelter becoming increasingly difficult for many to attain. We lead major projects for housing agencies, not-for-profit organizations and governments to combat the growing challenge of affordability and to improve service delivery – including for those experiencing or at risk of homelessness.

  • Disability

    The disability sector is becoming more dynamic, with increasing customer expectations and changing needs. The future depends on providers’ ability to re-design based on these changes and amid a changing policy landscape. We work with you to manage increasing consumer expectations in a more competitive, casualized and commoditized market.

  • Children and families

    Certain subsets of children and families – including children of refugees, those with disabilities or young parents – are more likely to experience vulnerability, but anyone can find themselves at risk. We work in early childhood, childhood protection and gender equality to help governments and NFPs meet challenges facing vulnerable children and families.

Human Services

Housing and homelessness

Canada is facing a housing crisis, with essential shelter becoming increasingly difficult for many to attain. We lead major projects for housing agencies, not-for-profit organizations and governments to combat the growing challenge of affordability and to improve service delivery – including for those experiencing or at risk of homelessness.

Disability

The disability sector is becoming more dynamic, with increasing customer expectations and changing needs. The future depends on providers’ ability to re-design based on these changes and amid a changing policy landscape. We work with you to manage increasing consumer expectations in a more competitive, casualized and commoditized market.

Children and families

Certain subsets of children and families – including children of refugees, those with disabilities or young parents – are more likely to experience vulnerability, but anyone can find themselves at risk. We work in early childhood, childhood protection and gender equality to help governments and NFPs meet challenges facing vulnerable children and families.

Our Child Link journey maps win Good Design Award

OUR TEAM

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What our clients say