How can we deliver quality aged care in a time of profound change?

We work with national and state governments to develop policies and programs to meet the needs of older people and to provide a framework for funders and providers. We typically engage with multiple stakeholders – including service users and their advocates – to understand issues and challenges from the perspective of older people and their families and carers, as well as service providers.

We work with aged care businesses, government agencies and not-for-profit organisations to analyse their operating environment, identify strategies for the future and to cascade the strategy into actionable plans. We incorporate robust financial modelling alongside our strategies and plans to ensure financial implications of every strategic decision are considered carefully. We listen, ask the right questions and create comprehensive strategies that help your organisation and teams perform and succeed in terms you define.

Successful aged care organisations align their operating models, cultures, and workforces to their purpose and strategic intent. Each organisation will adopt its own approach to achieving this alignment, reflecting your operating context, notions of performance, strengths and customer expectations. We combine our experience in operating model design, organisational design, service design, productivity, cost reduction, human behaviour, organisational systems and change management to improve performance.

By leveraging data analytics, artificial intelligence, technology and service integration, we work with partner with government and service providers to enhance service delivery, improve efficiencies and expand service provision to establish enduring future-fit systems. We bring deep expertise in transforming models of care, optimising workforce performance, enhancing data capability and fostering a culture of continuous improvement.

Skilled workforce is integral to a sustainable, high-quality aged care sector. Each organisation will need to address the unique challenges faced by aged care workers, needing to be proactive and focus on their point of difference in attracting, retaining and developing the right people. We partner with clients to empower staff with the skills and knowledge needed to deliver exceptional care in a dynamic environment, incorporating the latest industry best practices and regulatory requirements.