How can we deliver quality aged care in a time of profound change?
The aged care sector is undergoing profound change driven by more empowered consumers, an increasing desire for older people to live and receive care at home, and the need for a more sustainable aged care system. At the same time, aged care is increasingly intersecting with health, disability and community services, requiring providers and regulators to operate across more connected systems of care.
Aged care providers and regulators need to adapt in real time amid high scrutiny, tight budgets and increased competition. In response to the Royal Commission into Aged Care Quality and Safety, the Commonwealth government is now implementing major changes which reshape the roles and accountability of regulators and providers.
With little margin for error, providers and regulators are drawing from a wide pool of expertise. We offer a team with extensive experience in aged care, complemented by insights and frameworks from health, disability and other human services sectors that have faced similar challenges.
We advise governments and providers in designing and implementing strategies and developing efficient, high‑quality and consumer‑directed operating models.
How we support aged care leaders
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Shaping aged care policy, programs, and evaluation
We work with national and state governments to design, implement, and evaluate aged care policies and programs that respond to the needs of older people while providing clear, workable frameworks for funders and providers. Our approach is grounded in deep engagement with stakeholders to understand lived experience, delivery constraints and system impacts.
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Navigating funding and regulatory reform
We support organisations to interpret reform requirements and translate them into practical, implementable responses. This includes supporting governments with reform design oversight, and working on transition planning, scenario analysis and implementation support for providers operating under new funding and regulatory settings.
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Strengthening financial sustainability and viability
We help boards and executives understand the financial implications of strategic choices and operating models. Our work integrates funding analysis, cost and productivity assessment, and financial modelling to support informed decisions about service mix, investment priorities, and organisational sustainability.
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Redesigning services and operating models
We work with providers to design service and operating models that are fit for purpose in a changing environment. This includes service design, workforce and rostering models, organisational design, and productivity improvement, grounded in the realities of care delivery, workforce availability, and consumer expectations.
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Building capability and supporting change
Sustainable improvement requires more than structural change. We support leaders and teams through change and implementation, combining organisational systems, culture and leadership, and practical change management to embed new ways of working.
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Supporting integrated and connected care
As aged care increasingly intersects with health, disability and community services, we support organisations to design and operate within more connected systems of care, improving coordination, partnerships, and outcomes for older people.
Shaping aged care policy, programs, and evaluation
We work with national and state governments to design, implement, and evaluate aged care policies and programs that respond to the needs of older people while providing clear, workable frameworks for funders and providers. Our approach is grounded in deep engagement with stakeholders to understand lived experience, delivery constraints and system impacts.
Navigating funding and regulatory reform
We support organisations to interpret reform requirements and translate them into practical, implementable responses. This includes supporting governments with reform design oversight, and working on transition planning, scenario analysis and implementation support for providers operating under new funding and regulatory settings.
Strengthening financial sustainability and viability
We help boards and executives understand the financial implications of strategic choices and operating models. Our work integrates funding analysis, cost and productivity assessment, and financial modelling to support informed decisions about service mix, investment priorities, and organisational sustainability.
Redesigning services and operating models
We work with providers to design service and operating models that are fit for purpose in a changing environment. This includes service design, workforce and rostering models, organisational design, and productivity improvement, grounded in the realities of care delivery, workforce availability, and consumer expectations.
Building capability and supporting change
Sustainable improvement requires more than structural change. We support leaders and teams through change and implementation, combining organisational systems, culture and leadership, and practical change management to embed new ways of working.
Supporting integrated and connected care
As aged care increasingly intersects with health, disability and community services, we support organisations to design and operate within more connected systems of care, improving coordination, partnerships, and outcomes for older people.
Nikita Weickhardt
Principal
Nikita brings extensive experience in aged care systems, particularly at the intersection of disability and health and ageing services.
Jenny Cleary
Principal
Jenny has almost 20 years of consulting experience working across the Australian and Irish health systems.
Ian Thompson
Principal
Ian has 30 years’ experience in Australian health care, working at Federal and State Government levels, in operational management and as a consultant.
Yael Cass
Principal
Yael has more than 30 years of experience in intergovernmental relations, strategic planning, multi-stakeholder engagement and social policy review and development for central agencies and line departments.
Penny Gregory
Principal
Penny has more than 30 years’ experience in government, including as CEO of the ACT Department of Health and Community Services and CEO of the Australian Institute of Health and Welfare.
Raj Verma
Principal
Raj brings deep executive-level experience in clinical, operational and ministry settings in the Australian health sector.
Jim Pearse
Principal
Jim has an extensive background in Commonwealth-state relations, funding policy, forecasting health care activity, evaluation methods, evidence-based health care, and development of performance and quality frameworks and indicators.
Deniza Mazevska
Principal
Deniza is a health policy and research leader with extensive experience driving significant projects in Australia and abroad. Passionate about improving healthcare systems, she combines strategic thinking with a focus on practical implementation to achieve better outcomes.
Jess Lees
Director
Jess has more than 15 years of experience in health and human services across government, peak body, not-for-profit and consulting settings.
Jyaes Tan
Director
Jyaes partners with organisations to tackle their boldest strategic transformations. Combining commercial acumen with data-driven and financial insights, he helps leaders navigate complexity and achieve measurable impact.
Ben Whitton
Director
Ben is a public policy expert with extensive experience in a range of sectors including health, mental health, disability, child protection and housing.
Casey Merrick
Director
Casey specialises in helping organisations navigate major technological shifts, through building appropriate strategies, translating them into meaningful actions, and evaluating whether those initiatives create real-world change.
Grace Luo
Director
Grace is an experienced project manager who focuses on organisational performance, leadership and implementation.