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People expect more from governments given the events of recent years. From the redesign of social and economic supports, governments are asked to play a more active role than in the past – driven and shaped by the needs of customers and citizens.

To meet this challenge, government agencies need to rapidly develop new capabilities and new ways of thinking and operating. Many found the COVID experience useful in accelerating reform – such as transitioning to online services or adopting flexible work arrangements – and are keen to build on that momentum. Others are working to navigate and define the COVID recovery landscape, calibrating policy related to areas including regulation, skills, employment and regional development.

Our team combines an understanding of government with capabilities relevant to the public sector and policy reform. Our work includes partnering with central agencies on whole-of-government initiatives to develop leadership capability, conducting analysis for Commonwealth, state and territory line agencies to inform policy development, and redesigning services to meet contemporary needs and standards.

Our work includes

Product and service pricing

Government agencies often find it difficult to determine how much they should charge for the services they offer. Getting it right can be essential to keeping government services sustainable. Using the Nous Product Pricing Tool, we can provide government clients with market information and a framework for price setting.

Expenditure reviews

Expenditure reviews can be used by governments to optimise performance. We have conducted detailed reviews of expenditure on program and functions to assess alignment with government and agency priorities. We help government clients to ask the right questions about whether agencies are doing the right work, investing in the right things, and operating effectively and efficiently.

Supporting whole-of-government reform

Governments are undergoing major shifts in service delivery, regulation, stakeholder engagement, workforce structures and capability needs. We have provided practical and targeted assistance in all these areas. Our work has brought coherence and rigour to reform efforts, delivered detailed advice and evidence to support reform initiatives and equipped agencies with the capabilities needed to drive and embed change.

Regional development

Australia’s regions have had uneven economic development and assumptions about their future are being challenged by COVID-impacted demographics and by climate change. We leverage our economic analysis and curated data sets to provide insights into the opportunities for regional development. We advise governments on specific strategies for supporting regional development through use of a wide range of levers.

Melbourne cityscape

Want to create a better environment for doing business? First get the evidence

Improving the cost and ease of doing business requires a sound evidence base. After all, if you don’t know how you’re going it’s hard to know where you can improve.

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Analytics in the public sector: Five actions to close the gap between data and policy decisions

In our experience, there are five key things decision-makers want from data and analytics teams in the public sector (notably, none are buzzwords such as “artificial intelligence” or “machine learning”).

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Building the case for smarter regulation

Regulators need to adapt to changing technologies and consumer expectations while avoiding getting caught in pendulum swings between the extremes of regulatory capture and robotic enforcement.


Trish Woolley and Raffaella Recupero join Nous government practice

Our government practice has been further strengthened with the appointment of three experienced government specialists as Principals.

Trish Woolley, Mary Darwell and Raffaella Recupero

Streamlining regulation for Victorian small businesses


Delivering better services for people impacted by problem gambling

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